As a Site Reliability Engineer (SRE) for SAP Technology is responsible for enhancing the reliability, performance, and scalability of SAP systems. This role emphasizes proactive incident analysis, automation, observability, and collaboration with cross-functional teams to ensure seamless end-user experiences. As an SRE, you will work closely with the product team, architects, and support teams to implement best practices in operational excellence, automation, and incident management within a complex, multi-cloud environment.
YOUR NEW KEY RESPONSIBILITIES:
- Proactive Incident Analysis & Operational Improvements:
- Analyze incident patterns and trends to gain insights into recurring issues, collaborating with product teams to drive their resolution.
- Proactively manage alerts, identify potential problems, and work with cross-functional teams to enhance reliability and performance.
- Collaborate with product teams to prioritize operational user stories focused on reliability and performance improvements.
- Document operational workflows and troubleshooting guides to support knowledge sharing and team efficiency.
- Complex Troubleshooting & Problem Management:
- Lead efforts to troubleshoot complex issues in collaboration with third and manufacturer partners, ensuring swift resolution and minimal downtime.
- Participate in crisis management and response to address critical incidents impacting SAP systems.
- Automation for Efficiency:
- Identify automation opportunities across operational tasks to improve efficiency and reduce manual workload.
- Collaborate with the cybersecurity team to integrate automated security enhancements into systems operations and infrastructure.
- Observability and Monitoring:
- Use insights from observability tools to optimize incident resolution times, improve application performance, and drive continuous improvement.
- Cross-functional Collaboration:
- Work closely with architects and engineering teams to improve system stability and reduce incidents through proactive solutions. Propose ideas on solution designs and architectures that help improve application reliability or process simplification
- Engage with the Central SRE team, SIAM (Service & Integration Management) manager, and the SRE Community of Practice to share best practices and leverage synergies.
ARE THESE YOUR SECRET INGREDIENTS?
- Bachelor's or master's degree in computer science, Information Technology, Engineering, or related field.
- 5+ years of hands-on experience in SAP Basis administration for SAP HANA systems
- 3+ years of hands-on experience in administrating SAP systems running on Microsoft Azure.
- Experience in SAP BTP configuration and administration.
- Experience with Dynatrace or any other Observability system.
- Strong problem-solving skills and the ability to work under pressure during incidents.
- Excellent communication and collaboration skills, with the ability to coordinate across cross-functional teams.
- Fluent in English, with strong written and verbal communication skills.
Preferred Qualifications:
- Relevant certifications in SAP
- Knowledge of SuSE Linux Enterprise (SLES) operating system or any other Unix-based operating system
- Experience in automation or scripting for operational efficiency and incident response.
- Familiarity with Agile methodologies and/or Safe Agile certification is strongly preferred.
- Understanding compliance and regulatory requirements - Understanding country-specific delivery constraints.
ABOUT YOUR NEW TEAM
We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC - one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.
AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value
