Quality Assurance & Training Specialist (Payment Risk)
Quality Assurance & Training Specialist
(Payment Risk)
This organization is a global leader in the crypto and blockchain industry, providing millions of users with access to digital assets and decentralized applications. This position is part of the Global Business Services (GBS) Centre, which houses specialized operational teams with extensive industry experience. The team supports customers across multiple channels—live chat, email, social media—and works closely with key departments such as Marketing, Finance, and Payment Operations to ensure successful product rollouts while managing associated risks.
What we offer:
- Competitive compensation package
- Strong career development opportunities through mentoring, training, and structured growth paths
- Employee engagement and recognition programs
- Multinational working environment, fostering collaboration across cultures and regions
Main Responsibilities:
- Design and update training content and quality guidelines for the Global Business Services teams
- Collaborate with stakeholders to conduct training needs analyses and recommend learning initiatives based on product/process knowledge tests
- Serve as a point of contact for training progress reporting, including planning, attendance tracking, test results, and retraining needs
- Deliver training using various methods such as group discussions, lectures, simulations, and multimedia formats
- Conduct daily quality audits according to team targets and established quality parameters
- Address knowledge and training gaps through collaboration with Learning & Development, Quality Assurance, and Content teams
- Drive process improvement initiatives by analyzing performance data and working with relevant teams to address issues
- Support the QA Manager with projects and assignments aimed at improving service quality and case accuracy, including the creation and distribution of best practice materials or infographics
Requirements:
- Fluent English communication skills, both written and verbal
- 2–4 years of experience in a Training or Quality Assurance role, preferably in Customer Due Diligence, Fraud Risk, or Anti-Money Laundering operations
- Experience with Learning Management Systems (LMS) and e-learning development tool
- Fluent English communication skills, both written and verbal
- Strong interpersonal and stakeholder management skills
- Self-motivated, able to multitask and work under deadlines
- Comfortable in a fast-paced, ever-changing environment
