Service Desk Analyst L2

Job details
- Deliver high‑quality customer/technical/operational support via phone, chat, or email.
- Meet KPIs/SLAs; maintain accurate records in CRM/ITSM systems.
- Escalate issues appropriately and contribute to process improvements.
- This position is for one of our international clients. Please apply by completing your CV on our website. We will contact candidates whose profiles are of interest.

Your profile
- Strong English communication and problem‑solving skills.
- Comfortable with shifts (where applicable) and standard tools (CRM, ticketing).
- Team player with attention to detail and resilience.
- Role‑specific experience (e.g., SDR, Payroll, AR/AP) is a plus.

Your benefits
- Competitive local package with performance bonuses.
- Stable schedule, private medical (where applicable).
- Training, career development, and supportive environment.